Ready to take reviews off your to-do list? Here’s how we automate them inside BrandSuite, it’s really quick and really easy and you only have to set this up once. (Or we can do it for you!)
1. Turn on Review Requests
• Go to Settings
• Select Reputation Management
• Choose when to send requests (e.g. after appointment, payment, etc.)
• Customise the message if you like
• Hit Save
Now, every time a client completes that action, they’ll get a review request automatically.
2. Set Up Auto-Replies
• Head to Reputation > Settings
• Toggle on Auto-Response
• Write your default response for both positive and negative reviews
• You can personalise using smart tags (like name or rating)
This keeps your brand active and responsive—without needing to log in every day.
3. Dispute Fake Reviews
• Go to Reputation > Reviews
• Click on the three dots next to the review
• Choose Dispute and follow the prompts
• BrandSuite helps you log and manage disputes properly
It’s fast, and keeps your online presence clean.
4. Get More 5-Star Reviews
• Use Smart Lists to target your happiest clients
• Send personalised review requests through SMS or email campaigns
• Include a direct Google review link for easy access
5. Share 5-Star Reviews to Social Media—Automatically
• Go to Reputation > Settings > Social Sharing
• Connect your Facebook and Instagram
• Toggle on Auto-Post Positive Reviews
BrandSuite takes your best reviews and shares them directly to your socials.
It’s effortless social proof.
Happy clients are usually willing to give you a great review, they just need a little nudge.
BrandSuite handles reviews and everything else in your marketing toolkit.
Let us know if you would like help setting this up for your business?