Did you know you can auto generate your Google reviews to be posted and choose only 5 star ratings to be featured and posted once a week?
Here is how to do it.
Pre-requisite:
- Connect your Social accounts from the ‘Integrations’ tab under ‘Settings’ menu.
- Select platforms to pull reviews from (Facebook or Google). Note: You’ll need Facebook Page or Google Business Profile integration for this.
- Check for the existing reviews received under ‘Reputation’ menu -> Reviews tab.
- Create a review automation by navigating to ‘Social planner’ -> ‘New post’ CTA -> ‘Post Reviews’.
- Click on ‘Post reviews’ .
- Select Google account to fetch the reviews from and select the star ratings range of the reviews to be fetched. Ie only 4 star and above.
- Select the social accounts you want to push out the reviews ON.
- Choose the maximum number of posts you want to push out.
- Select ‘When should we send?’ to be scheduled for posting as per your requirement.
Select Every day/week/month depending on the frequency you want the review to go out on the platform.
Pick or upload multiple background images (supports JPEG/PNG, 1:1 ratio, 5MB max).
Select the new content personalisation options such as font family, size and colour options as per your brand voice.
- Add a custom caption, or use the review content as the caption
- Choose how to display the customer’s name (Full name, first name, or initials)
- Customize font family font color, background color, star colour and opacity
- Examples of Review Posting –
Example 1 – If you have connected your GMB Page, imagine that you received new review on 1st January 2024 6PM and inside Social Planner, if you have set that you would like to post 5 social posts per day at 8:37 AM. The new review will get published next day 2nd January 2024 at 8:37 AM. If you have received more than 5 reviews, it will select based on star and post only 5 social posts on selected socials.
Example 2 – If the client sets the review automation frequency to ‘Every week’ with a post count of 3, starting on October 22, 2024, at 11 AM, it means that 3 reviews will be posted weekly (every 7th day from the creation date).
From above example, on October 29, 2024, 3 reviews will be published at 11 AM, provided that 3 reviews are available between the creation and execution times.
The maximum post count does not mean posting three times in a single week. It means posting 3 reviews on the same day. This is why only one scheduled review card is displayed on the calendar.
The same logic applies to all frequency types, whether the frequency is set to daily, weekly, or monthly.